Terms of service

Terms of Service

Last updated: 1 November 2026

Overview

Welcome to Lush by Kalyani. The terms "we", "us" and "our" refer to Lush by Kalyani.

Lush by Kalyani operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a convenient shopping experience. Our store is powered by Shopify, which enables us to offer our products and services online.

These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when accessing or using our website and purchasing our products.

By visiting our website, browsing our products or placing an order, you agree to these Terms of Service and our applicable store policies, including our Privacy Policy, Shipping Policy and Return, Exchange & Refund Policy.

Please read these terms carefully before using our website. Nothing in these terms is intended to limit any rights you may have under applicable Indian consumer protection laws.

1. Access and Account

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You may be required to provide certain information when placing an order, including your name, email address, phone number, billing address, shipping address and payment details.

You agree that all information provided is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

2. Our Products

At Lush by Kalyani, we carefully select our clothing and strive to represent every product as accurately as possible through photographs, descriptions and product details.

Please note the following:

Actual product colours may vary slightly depending on lighting conditions, photography and individual screen settings.
Hand-embroidered Chikankari pieces may have minor variations, thread residues or irregularities that are natural characteristics of handcrafted work.
Fabric, size, fit and product details are mentioned on individual product pages wherever applicable.
Product photographs are intended to provide a fair representation of the products.

We make reasonable efforts to ensure that product information is accurate. If a product is found to be defective, incorrect or materially different from its description, we will address the matter in accordance with our Return, Exchange & Refund Policy and applicable law.

We reserve the right to update product descriptions, discontinue products or modify product availability when necessary.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order. Acceptance and processing of the order will be subject to product availability, payment confirmation where applicable and our order verification process.

We reserve the right to cancel or decline an order in circumstances such as:

Product unavailability.
Incorrect product pricing or listing information.
Suspected fraudulent or unauthorised transactions.
Incomplete or inaccurate customer information.
Other legitimate reasons, subject to applicable law.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our refund policy.

Please contact us as soon as possible if you need to request an order cancellation. Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

4. Prices and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

Prices, offers and promotional discounts may change from time to time. The price applicable to your order will be the price displayed at the time of purchase.

Applicable taxes, shipping charges and other costs, where applicable, will be displayed during checkout or communicated before order confirmation.

We accept the payment methods made available on our website, which may include UPI, debit cards, credit cards, net banking and other supported payment methods.

Payments are processed through authorised third-party payment service providers. Lush by Kalyani does not store or directly process your complete card or banking credentials.

For Cash on Delivery orders, where available, payment must be made at the time of delivery according to the applicable delivery procedure.

You agree to provide valid and accurate payment information and confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or during order confirmation.

Delivery timelines are estimates and may vary depending on the delivery location, courier partner, operational conditions and other circumstances.

Customers are responsible for providing accurate shipping details and a reachable contact number.

Lush by Kalyani will make reasonable efforts to assist customers in resolving shipping and delivery issues. Any concerns relating to lost, delayed, damaged or undelivered orders should be reported to us promptly.

For detailed information about delivery timelines, shipping charges and related procedures, please refer to our Shipping Policy.

6. Returns, Exchanges and Refunds

All return, exchange and refund requests are governed by our separate Return, Exchange & Refund Policy.

We generally follow an exchange-first approach for eligible cases involving damaged, defective or incorrect products.

Requests should be reported within the timeframe mentioned in our policy, along with relevant order details and supporting photographs or videos wherever possible.

Nothing in this section limits any consumer rights or remedies available under applicable Indian law.

7. Intellectual Property

All content on this website, including brand names, logos, photographs, graphics, product descriptions, videos, designs, text and other materials, belongs to Lush by Kalyani or its respective content owners and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes only.

You must not reproduce, copy, distribute, modify, publish or commercially use any website content without prior written permission from the relevant rights holder.

Unauthorised use of our brand identity, photographs or other content is prohibited.

8. Third-Party Services and Links

Our website may include links, integrations or services provided by third parties, including payment gateways, courier partners and other service providers.

These third-party services operate independently and may be governed by their own terms and privacy policies.

We are not responsible for the content, policies or operations of external websites or services that are not under our control.

We encourage customers to review the applicable terms and privacy policies of third-party providers before using their services.

9. Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Purchases made through our website are transactions between the customer and Lush by Kalyani.

Shopify provides the underlying platform but is not the seller of the products offered through our store.

10. Privacy and Personal Information

Your privacy is important to us.

When you browse our website or place an order, we may collect personal information such as your name, email address, phone number, billing details, shipping address and order information.

We use this information to:

Process and fulfil orders.
Arrange shipping and delivery.
Communicate order updates and customer support information.
Process payments through authorised payment providers.
Improve our website and shopping experience.
Prevent fraudulent or unauthorised transactions.
Comply with applicable legal obligations.

Your information may be shared with service providers such as Shopify, payment gateways, courier partners and other service providers when necessary to fulfil these purposes.

We do not sell your personal information to third parties.

For more information about how we collect, use and protect your information, please read our Privacy Policy.

11. Customer Feedback and Reviews

We welcome customer feedback, suggestions and product reviews.

By submitting a review or other content to our website, you confirm that the content is truthful, lawful and does not violate the rights of any third party.

We may display, moderate or remove submitted content where reasonably necessary, including content that is unlawful, misleading, abusive or inappropriate.

We will not knowingly present fabricated customer reviews as genuine customer experiences.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate product information, pricing errors or other omissions.

We reserve the right to correct such errors and update information when necessary.

If an error materially affects an order, we may contact the customer to clarify the issue or cancel the affected order, subject to applicable law.

If payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law.

13. Prohibited Uses

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Provide false or misleading information.
Attempt to interfere with the operation or security of our website.
Upload or transmit malicious software, viruses or harmful code.
Attempt to gain unauthorised access to our systems or customer information.
Copy, scrape or misuse website content for unauthorised commercial purposes.
Violate the intellectual property or privacy rights of others.
Harass, threaten or abuse our team or other customers.

We reserve the right to restrict access or take appropriate action where these terms are violated, subject to applicable law.

14. Third-Party Tools

Our website may provide access to tools or features offered by third-party providers.

Such tools are provided subject to the terms and conditions of their respective providers.

Your use of these tools is at your discretion, and we recommend reviewing the relevant third-party terms before using them.

15. Termination

We reserve the right to restrict or terminate access to our website where there is a legitimate reason, including suspected fraud, unlawful activity or violation of these Terms of Service.

Any obligations or rights arising before termination will continue to apply where relevant.

Termination will not affect any consumer rights or other legal protections that cannot be waived under applicable law.

16. Disclaimer of Warranties

We make reasonable efforts to ensure that our website and product information are accurate and accessible.

However, we do not guarantee that website access will always be uninterrupted, error-free or available at all times.

Our website and its digital features may occasionally be affected by maintenance, technical issues or circumstances beyond our reasonable control.

Nothing in these terms excludes any product guarantees, statutory warranties or consumer rights that apply under Indian law.

17. Limitation of Liability

To the extent permitted by applicable law, Lush by Kalyani shall not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights and remedies relating to defective, deficient or incorrectly supplied products.

18. Indemnification

You agree to be responsible for losses or claims arising directly from your unlawful use of our website or your violation of these Terms of Service, to the extent permitted by applicable law.

Nothing in this section affects any rights or protections available to you under applicable law.

19. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or modified only to the extent necessary to make it enforceable, where legally permissible.

20. Entire Agreement

These Terms of Service, together with the policies published on our website, constitute the agreement governing your use of our online store.

They supersede any previous versions of these terms relating to the same subject matter.

21. Assignment

You may not transfer your rights or obligations under these Terms of Service to another person without our prior written consent.

We may transfer or assign our rights and obligations where legally permitted, provided that such transfer does not affect your rights under applicable law.

22. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer dispute redressal authorities, disputes arising from these terms shall be subject to the jurisdiction of the competent courts in Ernakulam, Kerala, India.

Nothing in this section restricts any legal rights or remedies available to customers under applicable Indian law.

23. Electronic Communications

By using our website or placing an order, you consent to receiving service-related communications electronically, including order confirmations, payment updates, shipping notifications and customer support messages.

These communications may be sent through email, SMS, WhatsApp or other contact details provided by you, where appropriate and legally permitted.

Promotional communications will be sent in accordance with applicable consent and communication requirements.

24. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service from time to time.

Any updates will be published on this page with the revised date.

Your continued use of our website after the updated terms are published will be subject to the revised terms, to the extent permitted by applicable law.